“SSK Membership”: Sensational Savings Kard! Our SSK Membership card is a yearly discount card giving our members 10% off of all regular purchases, and an extra bonus off most sale items. The membership is $35.00, and is valid for one calendar year from the date of purchase. You can purchase a membership at any time, and even gift a membership to someone else! Please give us a call to inquire about memberships, to purchase a membership, or to renew a membership: 519-474-0403
Exchanges and Store Credit: We are happy to exchange merchandise or offer store credit (can be used on anything in the store and does not expire) for all UNUSED yarn, notions, and accessories. Receipts must be presented for all merchandise. Unused balls or skeins of yarn may be exchanged for any store merchandise. Conditions apply for yarn exchange (and return for store credit): 1. The yarn must be in original condition (labels affixed and skeins are not re-wound or re-skeined) 2. The yarn has not been exposed to pet hair or allergens (including cigarette smoke and strong perfumes) of any kind 3. The yarn is currently stocked in the store 4. The yarn was not purchased in a sale or on clearance. There are no exchanges or store credits available on special order items (including all Berroco DropShip orders unless the yarn is one of our regular stock items). Needles, notions, sets of needles, crochet hooks, and other accessories can be exchanged within TEN DAYS of purchase (COVID exceptions apply if purchased in 2020), and all packaging must be brand new in appearance. We are unable to offer exchanges or returns of any kind on printed or digital material (pattern leaflets, books, or Ravelry downloads). No refunds, exchanges, or store credit is available on special orders. Defective merchandise will ALWAYS be happily replaced. Please note: the defective merchandise policy on KnitPicks items has recently changed. The company no longer offers free replacements on defective parts that are older than 6 months. We are sorry for any inconvenience this causes.
Gift Wrapping and Delivery Service: With the holiday season upon us, we are now offering a BRAND NEW surprise gift delivery service. Think of this as a way for you to give a “Secret Santa” gift to a surprise recipient! For $8, we will arrange for our local courier to deliver the parcel to your recipient, we will wrap your gift with themed (or plain!) wrapping paper and wrapping accessories, and we will include a custom message of your choice. But, of course, you may want to use this service for any special occasion! What about birthdays? Anniversaries? Retirements? New jobs? New baby? New pet? The possibilities are endless! If you wanted a custom delivery date, we can also arrange for that (Tuesday to Saturday), and we can do our best to arrange for ideal time-of-day delivery. Choose yarn, notions, patterns, accessories…anything we have in the store, and let us deliver a lucky person a surprise gift!
Local Courier Delivery: We have a very friendly local courier named Brian that delivers all of our packages (same day!) within the City of London for us. There is a $7 charge associated with this service, and is perfect for those that find it difficult to get out to the store to pick things up in person. Brian is also happy to deliver large orders such as knitting machines to our customers. To arrange for local delivery for your item, mention you would like your purchase couriered to you at the time of your order and we’ll arrange everything for you! We can even arrange a special time of day or delivery date (coordinated with Brian’s availability) if our regular operating hours are not ideal.
Shipping, Domestic and International: We are happy to ship out your order to you anywhere in Canada using the Canada Post Small Business Expedited rate. For a shipping quote, we require a full mailing address, plus your complete order to best be able to determine weight and size of packaging. We only charge for shipping what Canada Post charges us. We are also happy to ship packages internationally. For this option, please contact us directly for a shipping estimate.